Ulster Bank issue still to be resolved
by Einne O’Reilly
The problems within the Ulster Bank IT system have still to be resolved and will likely
continue into the middle of next week. It is over ten days since the problems began to
emerge with the Banks cash transferral system, which resulted in customers being unable
to access their money through the ATM machines. Payments both out of and into Ulster
Bank accounts have been affected by the system failure. As a result this has had an effect on
salary payments, with customers experiencing delays in receiving their wages. It has been a
serious inconvenience for customers of the bank.
The Central Bank has said in a statement that the continued delays in resolving the problem
were unacceptable. Ulster Banks call centre received 70,000 calls this week. Eighty branches
of the bank will have extended opening hours as to facilitate customers this weekend. Sixty
branches of the bank are open Saturday and 22 on Sunday. Royal Bank of Scotland, which
owns Ulster Bank, will face a bill of 100 million Pounds as a result of the issue. Customers
of Ulster Bank will be hoping that the problem, which has caused disruption to millions of
people, will be resolved as soon as possible.